Susan M. Gage <br/><br/>
Seri Manajemen : Strategi Pelayanan Pelanggan 

 - Yogyakarta  Argo Publisher  2006 
 - i-1 + 168 hlm 
<br/><br/><label>ISBN: </label>979-3189-49-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administration, Organisation, Management, Office Administration, Secretary- Organisasi, Manajemen, Administrasi Perkantoran, Sekretari A-D-M --Strategi Pelayanan