Fandy Tjiptono <br/><br/>
Prinsip-Prinsip Total Quality Service 

 - i-viii + 94 hlm 
<br/><br/><label>ISBN: </label>979-3304-29-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administration, Organisation, Management (Administrasi, Organisasi, Manajemen) A-D-M --Kualitas Jasa