TY  - BOOK
AU  - Fandy Tjiptono
TI  - Prinsip-Prinsip Total Quality Service
SN  - 979-3304-29-4
KW  - Administration, Organisation, Management (Administrasi, Organisasi, Manajemen)
KW  - A-D-M
KW  - Kualitas Jasa
ER  -