James A. Fitzsimmons <br/><br/>
Service Management: Operations, Strategy, Information Technology 

 - New York  McGraw Hill  2004 
 - i-xx + 587 hlm 
<br/><br/><label>ISBN: </label>0-07-121457-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administration, Organisation, Management (Administrasi, Organisasi, Manajemen) A-D-M --Psikologi--Operations, Strategy, Information Technology