TY  - BOOK
AU  - James G. Barnes
TI  - Secrets of Customer Relationship Management (Rahasia Manajemen Hubungan Pelanggan)
SN  - 979-533-921-4
PY  - 2001///
CY  - Yogyakarta
PB  - Andi
KW  - Economics, Business (Ekonomi, Bisnis)
KW  - E-C-O
KW  - Hubungan Pelanggan
ER  -