000 00432nam a2200145Ia 4500
008 220325s9999||||xx |||||||||||||| ||und||
020 _a979-3192-29-1
084 _a55208 GAG Mec Bo.1
100 _aSusan M. Gage
245 0 _aSeri Manajemen: Strategi Pelayanan Pelanggan
260 _aJakarta
_bTugu Publisher
_c2013
300 _a168 halaman
650 _aManagement-Economics (Manajemen-Ekonomi)
_eM-E-C
_yPelayanan
942 _cBK
999 _c15087
_d15087