000			00451nam a2200145Ia 4500
008			210815s9999||||xx |||||||||||||| ||und||
020			_a979-3304-29-4
040			_aID-SmMUS
084			_a137-0160 TJI Adm Bo.
100			_aFandy Tjiptono
245		0	_aPrinsip-Prinsip Total Quality Service
300			_ai-viii + 94 hlm
650			_aAdministration, Organisation, Management (Administrasi, Organisasi, Manajemen) _eA-D-M _vKualitas Jasa
942			_cBK
999			_c1914 _d1914