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| 020 | _a978-979-27-0625-3 | ||
| 040 | _aID-SmMUS | ||
| 084 | _a162-0083 DEN Eco Bo.1 | ||
| 100 | _aChris Denove | ||
| 245 | 0 | _aSatisfaction: Bagaimana Setiap Perusahaan Hebat Mendengarkan Suara Konsumennya | |
| 250 | _aKe-1 | ||
| 260 |
_aJakarta _bElex Media Komputindo _c2007 |
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| 300 | _ai-xxiv + 327 hlm | ||
| 650 |
_aEconomic dan Business, Ekonomi dan Bisnis _eE-C-O _vStrategi Bisnis |
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| 942 | _cBK | ||
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_c2751 _d2751 |
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